HostMonster Bio:

  • Established: 2005
  • Sites Hosted: 750,000+
  • Location: Salt Lake City
  • Host Award: "High Quotas"
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  • Featured Package Price:$4.95
  • Storage Space:Unlimited
  • Transfer/Bandwidth:Unlimited
  • Setup Fee:Free
  • Domain Name:1 Free
  • Money-Back Guarantee:30-Day
  • Uptime Guarantee:99.9%
  • Multiple Domains:Unlimited
  • E-mail Accounts:Unlimited
  • MySQL Databases:100
  • Control Panel:cPanel
  • Operating System:Linux
  • Server Backups:Daily
  • 24/7 Monitoring:Yes
  •  
  • Wordpress
  • Joomla
  • Drupal
  • Mambo
  • b2 Evolution
  • Coppermine
  • osCommerce
  • phpbb
  • Ruby on Rails
  • PHPMyAdmin
 
Control Panel Screenshot
 
  •  
  • Our Overall Rating:

    89%

  •  
  • Value for Money
  • Reliability & Uptime
  • Customer Courtesy
  • Technical Support
  • Features
  • Storage Space
  • Bandwidth
  • Tech Response Time
  • Ease of Use
  • Server Speed
  •  
  • Number of User Reviews:
    26
  •  
  • Avg. User Rating:
  •  
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Our Review of: HostMonster

 

Overview:

HostMonster, a sister company of Bluehost, is located near Salt Lake City, Utah. The parent company of HostMonster has been providing web hosting services since 1996, hosting many thousands of web sites world-wide. As a matter of fact, to date, they have hosted over 1,700,000+ web sites! This goes to show that they have the experience and capability to handle most any web site configuration possible.

With HostMonster, you can depend on the highest customer service, the utmost in tools and features to keep your web site running smoothly and the best price for the buck. Also, since HostMonster was formed and is in partnership with a much larger hosting company, rest assured that they have the experience and equipment to make you a very satisfied customer!

Pros:

  • Owned by a web hosting pioneer, with many years web hosting experience.
  • Tons of scripts come standard on each account.
  • Great customer service.

Cons:

  • Control panel is a little tricky for new users.
 

Features & Specials:

HostMonster has the disk space and high transfer allowances that large web sites crave. In addition to this, they also offer a free domain name, free setup, free site builder and the ability to host unlimited domain names on your account. This is a fantastic and hugely desirable feature, great for webmasters who have multiple domain names and one of the reasons we rated HostMonster so highly on the list.

They also offer free toll-free 24/7 365-day telephone and e-mail support. They also offer a vast list of free features with every account, perfect for an advanced web site that needs extra functionality.

A few notable features are Ruby On Rails, MySQL, Javascript/DHTML, PHP, Flash/Shockwave, multiple shopping carts, free search engine submission and more. HostMonster also offers free $50 site builder credits at both Yahoo! Search Marketing and Google Adwords, which gives you instant free traffic!

 
  • Free credits at Yahoo! and Google for each new account.
  • Host unlimited domains on each account.
 

Reliability & Speed:

HostMonster's datacenter is among the best, with guaranteed uptime of 99.9%. As noted above, they're a sister company of Bluehost, in which they share the company owned datacenter with. HostMonster's network is connected via blazing fast OC-48 backbone connections, with 24/7 monitoring. They utilize high performance Quad Opteron servers, with UPS power backup.

They also offer mirrored server storage backups incase of equipment failure, to prevent data loss. Web site reliability is a top priority at HostMonster and they do an excellent job at keeping a clean track record.

Reliability & Speed Factors:

Uptime Guarantee
99.9%
Server File Backups
Load-Balancing
Connections
OC-48
24/7 Monitoring
Redundant Power
Summary: Shares datacenter with parent company Bluehost. Bluehost has excellent track record for reliability and uptime. As with Bluehost, mirrored data backups are also provided.
 

Support:

HostMonster wants you to be completely satisfied with every aspect of service and that means providing special attention to taking care of any problems that might arise, quickly and easily. To make this a reality, they offer free toll-free 24/7 phone support and free 24/7 web chat.

Their support center is located near Salt Lake City, UT, in Orem. With that being said, they offer 100% english speaking national support. Without a doubt, this is great for someone needing phone support for a tricky hosting problem!

They also run a comprehensive help center, complete with FAQs, knowledge base and interactive online trouble ticket system. Although they are a low-priced host, rest assured they will be there to help when needed.

Average Support Wait Times:

Chat Wait Time
9 seconds
Phone Wait Time
2 minutes
 

Control Panel:

HostMonster utilizes the famous Cpanel control panel interface, which makes it easy to manage all aspects of your hosting account. A few notable easy-to-use functions include the ability to configure e-mail accounts, domain management, website statistics, script implementation and database administration. We found it pretty easy to operate and have extensively tried it out. Even if you're a novice, it shouldn't be a big problem for you to manage...

Control Panel Screenshot
 
 

What sets them apart?

"HostMonster specializes in customer satisfaction." - HostMonster
Their great overall appeal to almost any small business.
Host unlimited domain names on 1 account.
Huge storage/transfer quotas and great support, all at a low price.
 

Summary:

HostMonster was chosen as the #8 rated web host, because of their outstanding storage/transfer allowances, ability to host unlimited domains on 1 account and great account features. This, along with knowing that if a problem arises it will be handled quickly and courteously makes them a great hosting pick! Check out HostMonster today and see their great service for yourself.

 

HostMonster Ratings ChartScore: 89%

Value for Money
4 / 5
Reliability & Uptime
4 / 5
Customer Courtesy
4 / 5
Technical Support
5 / 5
Features
5 / 5
Storage Space
5 / 5
Bandwidth
4 / 5
Tech Response Time
5 / 5
Ease of Use
4 / 5
Server Speed
4 / 5
 
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HostMonster User Reviews

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  • Value for Money
  • Reliability & Uptime
  • Customer Courtesy
  • Technical Support
  • Features
  • Storage Space
  • Bandwidth
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Mediocore

Review by: Henry from Spokane, February, 2013
     I recommend this host

They are a little on the pricey side compared to comparable cheap plans, but they offer most of the basic requirements sites need. Had a little difficulty getting one of the scripts to install but support got it remedied quickly. I'll stick with them for now.


 
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I like

Review by: Rami from Spokane, WA., April, 2012
     I recommend this host

Basically the same thing as Bluehost. They both own each other and run off the same servers and everything. Not sure why they weren't rated higher on the list? A little more pricey than Bluehost for some reason.


 
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Not all that bad

Review by: Adrian from Toronto, March, 2012
     I recommend this host

They aren't the best but by no means the worst host I've came across in my web travels...

They offer mostly everything I need for the website. Php, SQL, shopping cart, etc.

Up time is good, support is ok and price is ok. Customer support was a little quick to get off the phone, but they got me the answer I needed.


 
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Good, but not the best.

Review by: Corey from Charleston, WV, January, 2012
     I recommend this host

At first glance they would appear to be a top host. Mostly everything is "ok" however, but tech support isn't the greatest/fastest out there. They got the issue resolved "finally", but it took some yanking around. Features however are plentiful and price is decent.


 
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Good review

Review by: Max from San Diego, CA, December, 2011
     I recommend this host

Used them for a few years without many big issue. They are tried and true company, located in Utah. Fast servers also. Instant setup also a ++.


 
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EMail Problem

Review by: Tim from U.S., November, 2011
     I don’t recommend this host

Only by merest chance did I discover their spam filter (which can't be turned off) filters both incoming and outgoing mail without bothering to tell you it has done so. They simply kill any message that they think *might* be inappropriate and then say "Well, if you thought it should have gone through you can appeal." But how do you know it didn't go through? I suppose you could attach a receipt request to everything...


 
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Good for us

Review by: Theresa from Cleveland, October, 2011
     I recommend this host

As long as you have decent knowledge of hosting, you will be fine with them. For the cheap price, you really can't expect someone to do everything for you, but they will do what they can. I've actually found their support to be great, given the few times they had to be contacted.


 
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Beware of price hike!!

Review by: Monia from Oakland, CA, September, 2011
     I don’t recommend this host

After a first year with Hostmonster at $4.99/month, i am ready to change because of a price hike of almost 100%, when I called to ask if they would lower their price, the guy I talked to could only offer me $6.95/month if I signed for 3YEARS, which i am not willing to do. They didn't care that I referred 2 other person to them.

Well now I am taking my business somewhere else (bluehost).


 
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Hostmonster

Review by: Bob from Aspen, September, 2011
     I recommend this host

All the features we need to run a medium sized storefront. Reliable and quick also.


 
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Hostmonster support

Review by: Matthew from Boise, ID, August, 2011
     I recommend this host

Not sure why they aren't rated higher, but their tech support is some of the best I've came across. Very quick to answer and they provide the answers that you need, not what they want you to hear to get you to go away...


 
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